Key points
- Tenants: stop the water if you safely can, then tell the landlord or manager right away — in writing.
- Your belongings are usually covered by your own renters policy, not the landlord’s.
- Landlords and managers: fast drying limits damage to the unit and the one below.
- We bill the property’s insurer directly and document with photos, daily readings and an Xactimate scope.
Why student rentals see so many leaks
Provo has a lot of shared rentals near BYU, and Orem near UVU — basement apartments, older homes split into units, and complexes with stacked bathrooms and laundry. More people per unit means more showers, laundry loads and chances for a supply line or drain to fail, and long breaks mean a leak can run for days before anyone notices.
If you’re a tenant
- Stop the water at the fixture valve if you can — see shut-off guide.
- Tell your landlord or manager in writing (text or email) with photos.
- Move your things off wet floors and unplug electronics in wet areas.
- Call your renters insurer about your belongings — see does renters insurance cover water damage.
If you’re the landlord or property manager
- Get the water stopped and drying started fast — water in a basement apartment or a unit below spreads quickly. See basement apartment water damage.
- Check the unit below and shared walls — see shared-wall water damage.
- Keep records for the insurer. Our scope is written in Xactimate, and we record moisture readings every day.
Who pays for what is covered in rental water damage: tenant vs. landlord and the property manager checklist. General information, not legal or insurance advice.
In Provo, see water damage restoration in Provo. Inside Provo city limits we guarantee a crew within 45 minutes, Mon–Sat 8 AM–5 PM.
Common questions
Who should call the restoration company?
Usually the landlord or property manager, because it is their building and their insurance. In an emergency when you cannot reach them, stop the water, document everything, and keep trying — in writing. General information, not legal or insurance advice.
What about leaks during school breaks?
Ask your landlord how the unit will be checked while it is empty. In winter, leave the heat on at a safe setting so pipes do not freeze — see winter pipe protection.
Will I have to move out during repairs?
It depends on how much of the unit is affected. If you have renters insurance, ask about loss of use coverage — see does renters insurance cover water damage. General information, not legal or insurance advice.
Leak in a rental?
Call (385) 250-2825 — answered live 24/7 by the Vault crew.
Water damage restoration in Provo · Tenant vs. landlord · Contact us