The quick answer
- Plumber: fixes the pipe, fixture, or drain that’s leaking.
- Restoration company: removes the water, dries the structure, prevents mold, and repairs the damage.
- If water is still running: shut off the main first, then call both.
- If the leak is stopped but things are wet: call restoration first — drying is time-sensitive.
Why you usually need both
A plumber’s job ends when the leak stops. The water that already got into drywall, insulation, subfloor, and cabinets is still there — and mold can start in about 24–48 hours. Restoration is what gets that water out. See the water damage timeline.
How the two work together
- You shut off water at the main — how to find it.
- Restoration arrives, documents the damage, and starts extraction.
- The plumber repairs the source — sometimes after restoration opens the wall to reach it.
- Restoration dries the structure and records daily moisture readings.
- Repairs — drywall, flooring, paint.
When Vault handles more of it
For sewer lines, Vault does the work in-house — snaking, hydro-jetting, camera inspection, and repair of damaged sections — under the same Utah general contractor license (#11876543-5501). For supply-line and fixture repairs, we coordinate with your plumber.
Leak stopped, but everything’s wet?
Call (385) 250-2825 — answered live 24/7 by the Vault crew.
Water damage services · Burst pipe steps · Structural drying explained
More guides: What if water damage isn’t fixed? · Water meter leak test
For a burst pipe or overflow in Provo, see emergency water damage in Provo or call (385) 250-2825, answered live 24/7.