Key points
- Ejector pumps lift waste from basement bathrooms and laundry up to the sewer line.
- Failures: burned-out motor, stuck float, clogged pump, or a power outage.
- An alarm on the basin warns of high water if one is installed.
- A backup is sewage — Category 3 water.
Warning signs
- High-water alarm sounding
- Basement toilet or shower draining slowly
- Sewage smell near the basin
- Pump running nonstop or not at all
What to do
- Stop using every fixture that drains to the basin.
- Keep people and pets away — see sewage health risks.
- Call a plumber for the pump.
- Call us for cleanup in sealed containment with full PPE, then drying.
Every sewage job gets a free written estimate before work starts. See water categories. Vault documents the damage, records daily moisture readings, scopes in Xactimate, and bills State Farm, USAA, Allstate, Farmers, and Bear River Mutual directly.
Basement sewage backup?
Call (385) 250-2825 — answered live 24/7 by the Vault crew.
Sewage cleanup · Sewer backup — what to do · Sewer line services
Our Provo sewage cleanup crew handles Category 3 backups and in-house sewer line work. Call (385) 250-2825.
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