Key points
- Empty days between stays let small leaks become big ones.
- Guests may not know where the main shut-off is.
- Leak sensors and auto shut-off valves pay off here.
- Check your policy — personal policies may not cover rental use.
Prevention
- Label the main shut-off and put it in the guest guide — see main shut-off guide
- Install leak detectors and an automatic shut-off — see leak detectors and shut-off valves
- Keep heat on in winter and check after hard freezes
- Replace washer and ice maker hoses on a schedule
When it happens
- Have the guest or a local contact shut off the water.
- Get photos and video.
- Call us — the phone is answered live 24/7.
- Notify your insurer and the booking platform as required.
General information, not insurance advice. Vault documents the damage, records daily moisture readings, scopes in Xactimate, and bills State Farm, USAA, Allstate, Farmers, and Bear River Mutual directly.
Leak at your rental?
Call (385) 250-2825 — answered live 24/7 by the Vault crew.
Water damage services · Vacant homes and cabins · Document the damage