Water Damage Restoration in Franklin South, Provo

A sewer backup is the most serious kind of basement water. It isn’t just wet; it’s contaminated. In March 2026 a basement sewer line backed up after heavy rainfall in a Franklin South home, and Vault handled the cleanup, removal and sanitization.

Vault Mold Removal works out of a staffed office, shop and warehouse at 1169 S 760 W in Provo. Franklin South is inside Provo city limits, so it’s covered by our 45-minute arrival guarantee (Monday–Saturday, 8 AM–5 PM): if we’re late, your emergency inspection is free. Call (385) 250-2825 any hour. The Vault crew answers, not a call center.

Sewer backups in basements

Sewage water carries bacteria and other contaminants. Anything porous it touches, like carpet, pad and the bottom of the drywall, usually can’t be cleaned and has to be removed. Hard surfaces are cleaned and sanitized.

• Keep people and pets away from the water, and don’t try to clean it up with household cleaners. Wear gloves and boots if you must go near it.
• Stop using water in the house. Every flush, shower and load of laundry adds to the backup.
• Contaminated materials come out. Flooring and the lower section of drywall are removed and bagged, then the area is cleaned, sanitized and dried.
• Fix the cause. Vault does sewer line work in-house under the same license: snaking, hydro-jetting, camera inspection, and repair or replacement of damaged sections. Sewer line services

If it happens in your Franklin South home

1. Stop the water at the fixture’s shut-off valve, or at the main if you can’t find the source.
2. Stay safe. Keep away from water near outlets, cords or the electrical panel, and from any ceiling that’s sagging.
3. Photograph everything before you move anything, for your insurance claim.
4. Move belongings off wet floors, and leave the carpet and drywall in place so moisture readings can be taken first.
5. Call (385) 250-2825. We log the time we answer and the time we arrive on your work order.

Why Franklin South homeowners call Vault

• Answered live 24/7 by the Vault crew. If every technician is on a job, the call rolls to the owner’s cell instead of voicemail.
• 45-minute arrival guarantee in Provo city limits, Monday–Saturday, 8 AM–5 PM
• Vault’s own W-2 crew, IICRC certified (WRT, ASD, AMRT, OCT), working under Utah DOPL General Contractor License #11876543-5501. We don’t refer work out.
• Free written estimates for water damage. Typical water mitigation runs $3,500–$8,500 and reconstruction $4,500–$9,500.
• Direct billing to State Farm, USAA, Allstate, Farmers and Bear River Mutual, with scopes written in Xactimate
• 24-month workmanship warranty and 90-day mold warranty
• Financing through Wisetack, $500–$25,000 over 3–24 months
• Free written estimates for sewage cleanup and sewer line work
• Family-owned and veteran-operated, based in Provo since 2020