Water damage restoration in Orem, Utah, by Vault, a licensed, family-owned IICRC Certified Firm. Our water damage restoration crew answers live 24/7 and gives free written estimates.
Dealing with water in your Orem home today? Homeowners in Orem call Vault for everything from drying out a soaked basement to rebuilding the drywall, flooring and cabinets afterward. Our water damage restoration covers both halves of the job with one crew, so you deal with one company and one written estimate.
Typical water mitigation runs $3,500–$8,500 and reconstruction $4,500–$9,500. Every job starts with a free written estimate, so there are no surprises before work begins.
What the work looks like: water is extracted, wet areas are found with a FLIR thermal camera, and the structure is dried inside drying chambers with daily moisture readings from Delmhorst and Protimeter meters. When drywall has to come out, flood cuts are made inside ZipWall containment with a HEPA air scrubber. The same W-2 crew then rebuilds the drywall, flooring and cabinets — no subcontractors.
Paying for it: if the loss is covered, we write the scope in Xactimate and bill your insurer directly; you pay the deductible and anything not covered. Otherwise, Wisetack financing covers $500–$25,000 over 3–24 months, with a soft credit check, subject to approval. If the water sat long enough for mold, inspections are $99, $199 or $349 depending on testing, and removal starts at $500. Workmanship carries a 24-month warranty, transferable once.
Who answers: the phone is answered live 24/7 by the crew — no call center — and if every technician is on a job, the call rolls to the owner’s cell. Arrival in Orem averages about 41 minutes from our Provo office.
Vault Mold Removal provides water damage restoration in Orem, Utah, from our office and shop at 1169 S 760 W in Provo. Arrival to Orem averages about 41 minutes from our Provo office. Our own W-2 crew, IICRC certified in WRT, ASD, AMRT and OCT, handles the whole job: water extraction, structural drying with daily moisture readings, mold prevention, and the rebuild of drywall, flooring and cabinets. Every water damage restoration job starts with a free written estimate, and on insured losses we scope the work in Xactimate and bill your carrier directly. Call (385) 250-2825; the phone is answered live 24/7.
Water damage restoration in Orem at a glance
- Call any hour: (385) 250-2825 is answered live 24/7 by the Vault crew. Arrival to Orem is typically under 60 minutes.
- Who does the work: Vault’s own W-2 crew, IICRC certified in WRT, ASD, AMRT and OCT, working under Utah DOPL General Contractor License #11876543-5501. No subcontractors. Meet the team
- Insurance: we document the damage, log daily moisture readings, write the scope in Xactimate and bill State Farm, USAA, Allstate, Farmers or Bear River Mutual directly.
- Warranty: 24-month workmanship warranty on drying, drywall, flooring, cabinetry and paint, plus a 90-day mold warranty from post-remediation clearance. Warranty details
- Financing: through Wisetack, $500–$25,000 over 3–24 months, soft credit check. Financing
- Family-owned and veteran-operated, based in Provo since 2020.
Pricing
| Service | Typical range |
|---|---|
| Water mitigation (extraction, flood cuts, drying) | $3,500–$8,500 |
| Reconstruction (drywall, flooring, cabinetry, paint) | $4,500–$9,500 |
| Written estimate for water damage | Free |
Sewage cleanup · Mold remediation · How we contain the work area · Sewer line services
Water Damage Restoration in Orem, Utah
Water damage restoration in Orem serves the specific residential and commercial landscape of Utah County’s second-largest city: substantial mid-century and later housing stock across Suncrest, Sharon Park, Northridge, Cascade, Windsor, Cherry Hill, and older Orem neighborhoods; the University Place area and UVU-adjacent housing; commercial corridors along State Street, University Parkway, 800 North, and 1600 North; the developing Riverwoods area and Sleepy Ridge developments; and bench-area properties on Orem’s east side. Different Orem areas present different water damage patterns, and effective response requires understanding the specific building types and neighborhood characteristics. Our Orem response typically arrives within 41 minutes for standard events and 68 minutes during peak periods, with full-scope service from initial mitigation through final reconstruction. This page covers Orem-specific water damage restoration.
Water Damage Response for Orem Properties
Initial Response
Standard Orem response phases:
- Prompt arrival at the affected property in Orem
- Safety assessment and hazard identification
- Source verification and containment coordination
- Category and class determination for the specific event
- Scope development supporting both restoration and insurance claim
- Property owner communication about immediate needs
Water Category Assessment
Categorization per IICRC S500 standards:
- Category 1 (clean water): Supply line failures, appliance failures with clean water, water heater tank failures, most common Orem residential events
- Category 2 (grey water): Used water without fecal contamination, some appliance failures, aged Category 1 events
- Category 3 (black water): Sewer backups, floodwater, extensively contaminated water requiring specific protocols
Extraction
- Standing water removal appropriate to volume
- Truck-mounted extraction for larger events
- Portable extraction for restricted-access areas
- Weighted extraction for soft goods
- Category-specific protocols throughout
Drying
- Air movement across affected surfaces using Phoenix Focus, B-Air Vent, and Aeromax units
- LGR dehumidification with Phoenix R150, Dri-Eaz LGR 6000Li, or Phoenix DryMax XL
- Temperature and humidity monitoring throughout
- Systematic moisture monitoring at established points
- Typical drying phase 3–7 days for standard residential events
Restoration and Reconstruction
- Drywall replacement where affected materials couldn’t be dried
- Flooring reinstallation matching original where possible
- Trim, cabinetry, and finish work
- Paint and touch-up work
- Coordination with any improvements the property owner wants during reconstruction
Orem Property Types and Water Damage Patterns
Original Orem Neighborhoods
Original Orem housing (1930s–1950s) in older sections of the city has specific characteristics:
- Original bungalows and small ranch homes
- Some historic homes near Old Town Orem
- Aging original plumbing (galvanized, some early copper)
- Basement construction patterns typical of the era
- Original electrical and mechanical systems in unrenovated properties
- Typical water event patterns: aging plumbing failures, basement moisture, water heater failures
Mid-Century Orem Housing
Substantial Orem housing stock built during 1955–1980 boom years:
- Ranch and split-level homes throughout Sharon Park, Northridge, Cascade, Cherry Hill
- Standard copper plumbing (some aging)
- Finished basements common in split-level and full basement homes
- Standard mid-century construction responding to standard protocols
- Typical water event patterns: standard plumbing failures, appliance failures, basement flooding events
Newer Orem Development
Newer Orem housing (1990–present) in Suncrest, bench neighborhoods, and infill development:
- Larger homes with modern construction methods
- Modern plumbing systems (typically PEX or modern copper)
- Larger finished basements
- Contemporary finishes and materials
- Typical water event patterns: PEX fitting failures, modern appliance failures, sometimes newer-construction issues (settling-related pipe failures)
UVU-Adjacent Housing
Housing serving UVU students and staff has specific patterns:
- Student-occupied apartment buildings and complexes
- Rental properties with variable maintenance history
- Higher wear-and-tear patterns typical of high-turnover rentals
- Coordination with property management for rental events
- Fixture-related failures more common due to heavy use
Orem Commercial Properties
Orem commercial water damage:
- State Street retail and restaurant corridor
- University Parkway commercial (shared with Provo)
- 800 North commercial and mixed-use
- 1600 North commercial development
- University Place shopping and mixed-use
- Various small commercial and professional office
Bench Area Properties
Orem’s east-side bench neighborhoods:
- Higher elevation than valley floor (approximately 4,700–5,200 feet)
- Cooler winter conditions affecting freeze pipe risk
- Ice dam potential during winter
- Larger properties with more infrastructure
Vineyard-Adjacent Properties
Properties near the Orem/Vineyard border:
- Newer development with modern construction
- Lake-adjacent considerations for some properties
- Newer HOA developments with specific characteristics
Common Orem Water Damage Sources
Plumbing Failures
- Water heater failures (leading residential source)
- Supply line failures under sinks and behind toilets
- Washing machine supply line failures
- Dishwasher supply line and drain failures
- Aging galvanized plumbing in older Orem homes
- PEX fitting failures in newer construction
Weather-Related Events
- Freeze damage during winter cold snaps
- Ice dam damage in properties with roof or ventilation issues
- Storm water damage from heavy rain or snowmelt
- Roof damage from severe weather
Basement-Related Events
- Sump pump failures particularly during spring runoff
- Foundation infiltration in older properties with limited waterproofing
- Sewer backup events
- Basement plumbing failures (water heaters, laundry, softeners)
Appliance Failures
- Refrigerator ice maker line failures
- Water heater failures (tank rupture or connection issues)
- Washing machine hose failures
- Dishwasher failures
Response Coverage for Orem
Response Times
- Standard response: 41 minutes typical arrival time from initial call
- Peak/severe conditions: 68 minutes during extreme weather or high call volume
- Coverage from our Provo base means Orem gets same-day response reliably
Areas Served
- Central Orem residential and commercial
- Suncrest development
- Sharon Park and Sharon Park North
- Northridge and Cascade neighborhoods
- Cherry Hill and Windsor
- Old Town Orem and original neighborhoods
- Bench-area properties throughout east-side Orem
- UVU-adjacent housing and student areas
- The Riverwoods and Sleepy Ridge
- All Orem commercial corridors
Insurance Coverage for Orem Water Damage
Common Orem Residential Carriers
- State Farm
- USAA
- Allstate
- Farmers
- Bear River Mutual
- Various regional and specialty carriers
Common Coverage Considerations
- Sudden and accidental water damage typically covered under standard homeowner policies
- Sewer backup requires specific endorsement
- Groundwater and flood damage typically requires flood insurance
- Sump pump failure coverage requires specific endorsement
- Standard timing requirements for claim reporting
Frequently Asked Questions
- How quickly can you respond to Orem water damage?
- Standard response time to Orem locations is 41 minutes from our initial phone call to on-site arrival for typical conditions. During peak conditions (severe weather producing multiple simultaneous calls, extreme traffic, unusual circumstances), response extends to approximately 68 minutes. Our Provo base at 1169 S 760 W provides fast Orem coverage due to proximity; travel to most Orem locations takes 15–25 minutes in typical traffic. For Orem property owners, when you call about water damage, we begin travel toward your location during the initial call intake. We’re gathering essential information (source, scope, category assessment) during travel time so we can begin work immediately upon arrival rather than starting assessment. During peak response periods (major freeze events, spring runoff surge), we may prioritize based on severity; larger events with substantial water volume or contamination concerns typically get first response, with smaller events sometimes waiting 1–2 hours during peak conditions. If your event is time-critical (active water flow, structural concerns, business continuity), letting us know during your initial call helps us prioritize appropriately.
- My Orem home has old galvanized plumbing. What water damage risks does that create?
- Galvanized plumbing (steel pipes coated with zinc) presents specific failure patterns worth understanding. Galvanized characteristics: standard residential plumbing material through the 1940s and into the 1950s; expected service life 40–80 years depending on water quality and other factors; internal corrosion progressive over decades as protective zinc coating deteriorates. Failure patterns: pinhole leaks appearing suddenly when internal corrosion reaches through the pipe wall; larger failures at fittings and connections; reduced water flow from internal corrosion buildup narrowing pipes; and progressive failures with initial pinhole leak often followed by additional failures elsewhere in the system. Practical implications for Orem galvanized plumbing: expect increased failure rate as pipes reach 60–80 years old (relevant to most original galvanized in mid-century Orem homes); consider whole-system replacement rather than piecemeal repair (repairing one section may just shift the pressure to another aging section); water damage from failures can be substantial (aging pipes may fail catastrophically); insurance coverage typically applies to sudden and accidental failures but may not cover damage from progressive corrosion. For Orem property owners with original galvanized plumbing, discussing options with a plumber for planned replacement typically produces better outcomes than emergency response to unexpected failures. If you experience galvanized plumbing failure, prompt water damage response minimizes secondary damage while you address the underlying plumbing situation.
- Do you work with property management companies for Orem rentals?
- Yes, extensively. Rental property water damage is a substantial portion of our Orem work, and we have established coordination protocols for property management scenarios. Coordination approaches: direct communication with property management for scope development and approvals; separate coordination with tenants for access and communication; documentation supporting multiple stakeholder needs (property owner insurance, potentially tenant renters insurance, property management records); billing arrangements typical for property management (invoicing to management, coordination for tenant vs. owner responsibility items); and specific access protocols for occupied vs. vacant rental properties. Common Orem rental scenarios: UVU-adjacent apartment complexes and student housing; single-family rentals throughout Orem neighborhoods; small multi-family properties; and mixed-use properties with rental components. Documentation needs for property management: photo documentation supporting property owner and management records; scope and cost documentation for owner review; timeline documentation supporting tenant relocation decisions if warranted; and communication logs supporting the multi-party coordination. For property management companies interested in establishing standing arrangements for their Orem portfolio, contact us to discuss coordination protocols; established relationships support faster response and smoother coordination when events occur.
- My Orem basement flooded during spring runoff. Is this a common Orem problem?
- Yes, spring basement flooding is common in Orem, particularly during heavy snowpack years. Orem-specific factors: proximity to Wasatch snowpack producing substantial runoff flow through the valley; some Orem neighborhoods with elevated groundwater during runoff; older housing stock with limited basement waterproofing in original Orem neighborhoods; sump pump systems that may be adequate for normal conditions but overwhelmed during exceptional runoff (2022–23 record snowpack producing widespread 2023 events); properties in lower-elevation neighborhoods with higher groundwater exposure. Common Orem runoff flooding patterns: sump pump failures during high-flow conditions; foundation wall infiltration through cracks or aging waterproofing; basement window well flooding entering through window frames; slab-wall joint infiltration; and floor drain backup during municipal system stress. Prevention approaches for Orem property owners with runoff flooding history: sump pump upgrade to higher-capacity or dual-pump systems; battery backup for sump pumps preventing power-loss failures; interior perimeter drainage systems in some cases; exterior waterproofing for chronic issues; grade improvement directing surface water away; downspout and gutter improvements. Insurance considerations: standard homeowner insurance excludes groundwater flooding; sump pump coverage endorsement covers sump-related failures; sewer backup endorsement covers backup events; specific flood insurance is separate coverage. Discuss coverage-appropriate response and prevention with your carrier and with us based on your specific situation.
- What’s the difference between water damage restoration and just having a plumber fix the leak?
- Different work addressing different aspects of the same event; both typically needed. Plumber’s work: identifies and repairs the specific plumbing failure causing water release; stops the water source producing damage; addresses the underlying mechanical failure. Restoration contractor’s work: addresses the damage the water has caused to the property; extracts standing water; dries affected materials preventing mold and secondary damage; removes and replaces materials that can’t be dried or preserved; coordinates insurance claim documentation and processing; and manages the overall project through completion. Both typically needed for water damage events: plumber addresses the source; restoration addresses the damage; if only the plumber’s work is done, damage from the water event progresses (mold, ongoing structural deterioration, extended drying without professional equipment). Coordination between plumber and restoration: plumber typically responds first for events with active water flow (stopping the source is priority); restoration follows to address the damage; sometimes we’re on-site simultaneously for larger events. Insurance implications: property policy typically covers restoration work (with appropriate coverage); property policy may or may not cover the plumber’s work (some policies cover access and tear-out for repair, but not the plumbing repair itself); understanding what’s covered under your policy supports appropriate coordination. For Orem property owners with active water events, calling a plumber to stop the source and calling us for restoration in parallel produces faster overall response than sequential calls.
Contact Vault Mold Removal — Provo, UT
For water damage restoration in Orem, contact our office directly.
- Phone: (385) 250-2825
- Address: 1169 S 760 W, Provo, UT 84601
- Utah DOPL General Contractor License: #11876543-5501
- IICRC WRT / ASD / AMRT / OCT: #248317 / #248317-ASD / #319482 / #319482-OCT
Office Hours
- Monday – Saturday: 8:00 AM – 5:00 PM
- Sunday: Closed
Written warranty
24-month workmanship warranty on drying, structural repairs, drywall, flooring, cabinetry and paint done by Vault. 90-day mold warranty from post-remediation clearance for recurrence from the same moisture source. Both are transferable once to a new homeowner, in writing on the work order. Full terms at /warranty/.
We bill your carrier directly
Direct-billing with State Farm, USAA, Allstate, Farmers and Bear River Mutual. Every scope is written in Xactimate; you pay only your deductible plus anything the policy doesn’t cover. Not on this list? We still handle the claim.
Who shows up on your job
You get Vault’s W-2 crew — Marcus, Ryan, Elena, Daniel and Joseph — not a lead-gen handoff and not a franchise sub. Reconstruction (drywall, flooring, cabinetry, paint) is done by the same crew under Utah DOPL License #11876543-5501.
Water damage guides for Orem homeowners
- Burst pipe — what to do
- Frozen pipe — before it bursts
- Finding your main water shut-off
- Sump pump failure
- Window well flooding
- Water damage on your ceiling
- Drywall — repair or replace?
- Structural drying explained
- Insurance claim timeline
- How long restoration takes
All guides: resources library · Or call (385) 250-2825
Helpful guides: What if water damage isn’t fixed? · How long drywall takes to dry · Your deductible, explained
All our services in Orem
Water damage restoration in Orem: find us and quick answers
Vault’s licensed and insured crew handles water damage restoration in Orem: water extraction, structural drying, mold prevention and rebuild, all documented for your insurance.
Where we are
1169 S 760 W, Provo, UT 84601
Phone: (385) 250-2825 (answered live 24/7)
Email: info@vaultmoldremoval.xyz
Office: Monday–Saturday, 8 AM–5 PM
Getting to you
Arrival to Orem averages about 41 minutes from our Provo office.
Quick answers
How much does water damage restoration in Orem cost?
Typical water mitigation (extraction, flood cuts and drying) runs $3,500–$8,500 and reconstruction runs $4,500–$9,500. The written estimate is free, and on insured losses Vault bills State Farm, USAA, Allstate, Farmers or Bear River Mutual directly.
How fast can Vault get to Orem?
Arrival to Orem averages about 41 minutes from our Provo office. The phone is answered live 24/7 by the Vault crew, and if every technician is on a job the call rolls to the owner’s cell, not voicemail.
Who does the work?
Vault’s own W-2 crew, IICRC certified in WRT, ASD, AMRT and OCT, under Utah DOPL General Contractor License #11876543-5501. No subcontractors, and the work carries a 24-month workmanship warranty.
Check our license in the Utah DOPL license lookup; our crew works to IICRC standards.
Need water damage restoration in Orem? Call (385) 250-2825 and the crew will walk you through shutting off the water while a truck is on the way.
Call (385) 250-2825Get a free estimate More about Vault in Orem
Related services in Orem
Vault serves Orem homeowners, landlords and businesses with the same licensed, insured W-2 crew for every service:
- Emergency water damage in Orem
- Water extraction in Orem
- Structural drying in Orem
- Basement flooding in Orem
- Fire damage restoration in Orem
- Commercial water damage in Orem
Fire, smoke and storm damage in Orem
Water damage often comes with something else. Vault also handles fire damage restoration in Orem, including the water left behind by firefighting, and storm damage such as roof and window leaks after wind-driven rain. Same W-2 crew, same insurance documentation.
Water damage restoration in nearby cities
Serving Orem and the surrounding Utah County areas from our Provo office:
- Water damage restoration in Provo
- Water damage restoration in Springville
- Water damage restoration in Vineyard
- Water damage restoration in Lindon
- Water damage restoration in Mapleton
Questions about water damage restoration in Orem? Call (385) 250-2825; the phone is answered live 24/7.
Water damage repair and flood cleanup in Orem
Water damage restoration in Orem is more than drying the carpet. Standing water wicks into drywall, insulation, subfloors and framing within hours, and anything left wet for a few days can start growing mold. Vault handles the full job: emergency water extraction, structural drying, mold prevention and the damage repair afterward, with one licensed W-2 crew and no subcontractors. Arrival to Orem averages about 41 minutes from our Provo office.
Common causes of water damage
- Frozen and burst pipes during Orem winters, especially in exterior walls, crawl spaces and garages (burst pipe: what to do)
- Water heater leaks and ruptures in basements and utility rooms (water heater leak: what to do)
- Washing machine, dishwasher, ice maker and toilet supply line failures
- Roof, window and attic leaks after storms and ice dams
- Spring snowmelt, sprinkler line breaks and sump pump failures that flood Orem basements (sump pump failure: what to do)
- Slow leaks hidden behind showers, under sinks and inside walls
Signs of hidden water damage
Stains or bubbling paint on ceilings and walls, warped or cupping wood floors, soft drywall at the baseboard, a musty odor, or a water bill that jumps for no reason. Our crew finds the extent of the leak with FLIR thermal cameras and Delmhorst and Protimeter moisture meters, so we remove only what has to go. See moisture detection in Orem.
How restoration works
- Emergency response: the phone is answered live 24/7 and a crew is dispatched to your Orem property.
- Water extraction: standing water is pumped out and extracted from carpet, pad and floors. See water extraction in Orem.
- Moisture mapping: every wet wall, floor and cabinet is measured and recorded.
- Containment and flood cuts: ZipWall and 6-mil plastic containment with a HEPA air scrubber, then wet drywall is cut above the water line.
- Structural drying: air movers and dehumidifiers in drying chambers, with daily moisture readings until the materials meet the dry standard. See structural drying in Orem.
- Mold prevention: affected areas are cleaned and treated so mold does not start while materials are open.
- Damage repair: drywall, insulation, baseboards, flooring, cabinets and paint rebuilt under our Utah DOPL General Contractor license. See reconstruction and repairs.
Typical water damage restoration costs
Typical Utah water mitigation (extraction, drying, flood cuts) runs $3,500–$8,500, and reconstruction typically runs $4,500–$9,500. Your exact price is on a free written estimate before work starts. Wisetack financing is available from $500 to $25,000 over 3–24 months, subject to approval.
Working with your insurance company
Yes. Vault documents the water damage with photos and daily moisture readings, writes the scope in Xactimate and bills your insurer directly, including State Farm, USAA, Allstate, Farmers and Bear River Mutual. You pay your deductible and any non-covered items. See insurance claims help. This is general information, not insurance advice.
Jobs we have done here
Real projects our crew documented in Orem:
- Orem case study: finished basement water heater rupture
- Orem case study: dishwasher supply hose kitchen flood
- Orem case study: January 2023 freeze supply line burst
Water in your Orem home right now? Call (385) 250-2825 for emergency water damage restoration and flood cleanup. Every repair carries our 24-month workmanship warranty.
More questions
Do you also handle the rebuild?
Yes. Repairs and reconstruction are done under our Utah DOPL General Contractor license, by the same company that dried the house. See reconstruction and repairs.
Is the work guaranteed?
Workmanship carries a 24-month warranty, transferable once if you sell the home. See our warranty.
Services and service area
Vault provides water damage restoration services for Orem homeowners and commercial property owners: emergency water extraction, structural drying, mold remediation, and the damage repair and reconstruction afterward. One local company handles the whole process, from the first call to the final walkthrough.
When water is still spreading, a fast response matters, so the phone is answered live 24/7 and our average arrival in Orem is about 41 minutes. Our professional crew dries the structure with daily moisture readings, removes what cannot be saved, and restores the property under our Utah DOPL General Contractor license.
We also handle flood cleanup, fire damage and smoke cleanup, storm damage and sewage cleanup. Service areas: Orem and the surrounding communities we serve — Provo, Springville, Vineyard, Lindon and Mapleton. Every water damage job starts with a free written estimate; see typical pricing or our blog for homeowner guides.
Call (385) 250-2825Free estimateFinancingOur processAll local services
What happens after water gets into your home
Emergency steps: stopping the water
The first job is to stop the source — a burst supply line, a failed water heater, an overflowing appliance — and move furniture and belongings out of the wet area. Floors and furniture are protected with plastic and floor protection before work starts.
Extracting standing water
Standing water comes out first, because every hour it sits, it soaks deeper into flooring, drywall and cabinets.
Drying wet walls, floors and cabinets
Wet areas are dried inside drying chambers. Hidden moisture is found with a FLIR thermal camera and Delmhorst and Protimeter meters, and readings are logged every day until the structure is dry.
- Thermal imaging to find wet areas behind walls
- Daily moisture readings, logged for you and your adjuster
- Flood cuts inside ZipWall containment when drywall has to come out
Hidden moisture and the risk of mold
The EPA advises drying wet materials within 24–48 hours to keep mold from starting. That’s why the drying is checked with meters, not judged by touch.
Repairing damaged drywall, flooring and cabinets
One crew handles both halves of the job. Typical water mitigation runs $3,500–$8,500 and reconstruction $4,500–$9,500, and every job starts with a free written estimate.
Working with your insurance
We document the damage, write the scope in Xactimate and bill your insurer directly — State Farm, USAA, Allstate, Farmers, Bear River Mutual and others. You pay the deductible and anything not covered.
Urgent leaks, burst pipes and flooded basements
The phone is answered live 24/7 by the crew. Arrival in Orem is about 41 minutes. Call (385) 250-2825.
More questions from homeowners
Do you bill my insurance company directly?
Yes. We document the damage, take daily moisture readings, write the scope in Xactimate and bill the insurer directly — State Farm, USAA, Allstate, Farmers, Bear River Mutual and others. You pay the deductible and anything not covered.
How do you find water hidden behind walls?
With a FLIR thermal camera and Delmhorst and Protimeter moisture meters, so wet areas behind drywall and under flooring are found without tearing things open first.
How do you know when my home is dry?
Moisture readings are taken every day and logged until they are back to normal. The log is shared with you and your adjuster.
Will you need to cut out drywall?
Only when wet drywall can’t be dried in place. Flood cuts are made inside ZipWall containment with 6-mil plastic, a zipper door and a HEPA air scrubber.
Can I pay for the repairs over time?
Yes — Wisetack financing covers $500–$25,000 over 3–24 months, with a soft credit check, subject to approval.
Can water damage lead to mold?
It can. The EPA advises drying wet materials within 24–48 hours to keep mold from starting, which is why drying is checked with meters every day.
Do you handle commercial water damage?
Yes. We take commercial jobs in all six cities we serve. See commercial water damage in Orem.
What should I do before the crew arrives?
Shut off the main water valve if the leak is on a supply line, turn off power to wet rooms only from a dry spot, take photos for your claim and move valuables out of the water.
Do you also clean and restore belongings?
Yes. Contents are handled by Joseph Miles, our Contents Cleaning & Restoration Specialist.
Need water damage restoration in Orem? Average arrival in Orem is about 41 minutes. Call (385) 250-2825, answered live 24/7.